BPO

Inbound Services

Handling incoming calls from customers seeking assistance with product inquiries, technical issues, billing questions, etc.

Managing orders placed by customers over the phone, including order entry, tracking, and resolving any issues related to orders.

Providing technical support and troubleshooting for customers experiencing issues with products or services.

Addressing customer complaints and concerns in a professional and timely manner, aiming to resolve issues to the customer’s satisfaction.

Offering a dedicated hotline for customers to access information about products, services, promotions, etc.

Initiating outbound calls to prospective customers to promote products or services, generate leads, or conduct market research.

Making outbound calls to schedule appointments, consultations, or meetings on behalf of clients or businesses.

Conducting follow-up calls to customers after a purchase or service interaction to gather feedback, provide additional information, or offer support.

Conducting outbound calls to gather feedback from customers through surveys or to collect market research data.

Identifying and qualifying potential leads through outbound calling efforts, gathering information and interest levels for sales teams to follow up.